Online Banking User Agreement
Last updated October 2009
Greystone Bank (“Greystone”, “we,” “our,” “us”) requires that all persons accessing any feature of our Online Banking Service adhere to the following terms and conditions.
You must have a Greystone Bank account to use our Online Banking Service. The terms and conditions for your account include any applicable account disclosures, schedule of fees and any change-of-terms notices.
By subscribing to our Online Banking Service, you authorize us to use a third party to provide the Online Banking Service to you on behalf of Greystone Bank.
Online Banking Service Features
Greystone offers its Online Banking Service to enable you to (i) transfer funds between your Greystone Bank accounts and make loan payments from these accounts, (ii) obtain account balances and transaction activity for your accounts, (iii) view images of your account statements and canceled checks, and (iv) send email messages to, and receive email messages from, us. Online Banking Service features are subject to the terms and conditions listed below.
For the purpose of initiating Online Banking Service transactions, business days are Monday through Friday. Saturdays, Sundays, and Federal holidays (available at www.opm.gov, then enter ‘holidays’ in the Advanced Search box) are considered to be non-business days.
For transfers between your accounts here at Greystone Bank, initiated through the Online Banking Service, the Transaction Cut-off Time is 11:00 p.m. Eastern Time on any business day.
The time recorded by the Online Banking Service will be considered the official time of the transaction.
Note: In accordance with applicable federal and state laws, a transfer limit applies to transfers made from a savings or money market account. Transfers from a savings or money market account to another account or to third parties by check, draft, or similar order, or by preauthorized, automatic, telephone or computer transfer are limited to six (6) per statement cycle.
You may view balances on checking, savings, money market, certificate of deposit and loan accounts. You may view transaction activity on checking, savings, and money market accounts.
In order to maintain active status for the Online Banking Service, you must access it at least once every 60 days. If you do not, we may un-enroll you from the Online Banking Service. You may re-enroll at any time.
Except where noted elsewhere in this Online Banking User Agreement, our Online Banking Service is offered free of charge. We will give you 30 days’ prior written notice if we change the fees associated with the Online Banking Service.
Online Banking Security
A Username and Password are required to access the Online Banking Service. You agree not to give or make available any of your login credentials for the Online Banking Service to any other individuals, including anyone claiming to represent us. You acknowledge that we will never ask you for your Password for any reason.
The first time you logon to the Online Banking Service, you will be presented with enrollment screens for Secure Sign-On. You will be asked to choose a picture and personal phrase and to provide answers to several identifying questions. You may also choose to register your personal computer.
Tell us AT ONCE if you believe that your Username and/or Password has been compromised or if you believe that a transaction has been made without your permission. Notify us by telephone at (866) 558-GBNC (4262), or by email at CustomerSupport@greystonebank.com, of any potential or actual incident. By notifying us right away you will help reduce your possible losses. You should also immediately change your Password.
Canceling Transfers
Except for those transfers which are completed immediately, a scheduled transfer may be canceled by you up until 11:00 p.m. Eastern Time on the business day your transfer is scheduled to occur. Any future-dated transfer (a one-time transfer you schedule to occur within the next 364 days) or recurring transfer (a transfer you schedule to occur weekly, monthly, quarterly, semi-annually or annually) must be canceled by 11:00 p.m. Eastern Time at least one (1) Business Day prior to the next scheduled transfer date. A cancellation of the recurring transfer instruction will affect all future transfers associated with that transfer. Once a transfer has been processed it cannot be canceled or modified. If you wish to cancel a previously authorized transfer and it is too late to cancel the transfer as described above, you can contact us by telephone at (866) 558-GBNC (4262) for assistance.
Customer Liability
You are responsible for all upgrades to maintain system requirements and maintenance of your computer equipment.
You are responsible for all transfers you authorize using the Online Banking Service. If you permit others to use your password to perform transactions, you are responsible for any transactions they authorize from your accounts.
If your statement shows transfers you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed or otherwise made available to you, you may not receive back any money you lost after the sixty (60) days. Therefore, you could lose all the money in your account (plus your maximum overdraft line of credit, if applicable), if we can prove that we could have stopped someone from taking the money had you given us notice in time. If a good reason (such as a long trip or hospital stay) keeps you from giving the notice, we may extend the time periods.
Our Liability Limitations
We will process and complete all Online Banking Service transactions that comply with the terms of this Online Banking User Agreement. If we do not complete such a transaction, we will be liable for your losses or damages subject to the limitations set forth herein and permitted by applicable law. However, there are some exceptions. We will not be liable, for instance:
• If, through no fault of ours, you do not have enough money in your account to complete a transfer.
• If the Online Banking Service, your equipment, the software or any communications link is not functioning properly and you knew about the malfunction or were advised of it by us before you attempted to execute a transaction or, in the case of an automatic or recurring transfer, at the time such transfer should have occurred.
• If circumstances beyond our control (including, but not limited to, fire, flood, power outage, equipment failure or technical breakdown) prevent the transfer from being made, despite reasonable precautions that we have taken.
• If we have received incomplete or inaccurate information from you or a third party involving the account with respect to a transfer.
• If we have reasonable basis to believe that an unauthorized use of your User ID, Password, or account has occurred or is occurring.
• If the funds are subject to legal process or other hold or encumbrance restricting such transfer.
• If your account or your subscription to the Online Banking Service has been terminated for any reason.
• If there are exceptions stated in other disclosures and agreements between you and Greystone Bank.
Greystone Bank is not responsible for any electronic virus or viruses that you may encounter. We suggest that you routinely scan your personal computer using a virus protection product. We are not responsible for any loss, damage, or injury resulting from (i) an interruption in your electrical power, or telephone service, or by your Internet Service Provider (whether by wireless, cellular, telephone land-line carrier, satellite provider, or cable service); (ii) the disconnection of your electrical power or telephone service, or by your Internet Service Provider (whether by wireless, cellular, telephone land-line carrier, satellite provider, or cable service); or (iii) any defect or malfunction of your personal computer, modem, telephone service (whether provided by land-line, cable, or cellular carrier), wireless device, satellite or cable equipment, or software.
Error Resolution
In case of errors or questions about your electronic fund transfers, you may notify us any of the following methods:
1. Orally by telephoning us at (866) 558-GBNC (4262), or
2. Written by
a. Writing to us at Greystone Bank, 4700 Falls of Neuse Road, Suite 190, Raleigh, NC 27609, or
b. Emailing us at CustomerSupport@greystonebank.com
If you think that your statement is wrong, or if you need more information about a transaction, you should notify us as soon as possible. You must notify us orally or in writing (email, fax, or mail) no later than sixty (60) days after the statement on which the problem or error appears was made available to you. When you notify us, you must be prepared to provide the following information:
• Your name and account number.
• A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information.
• The dollar amount of the suspected error.
If you notify us orally, you may be required to send in your complaint or question by email, fax, or mail within ten (10) business days.
We will determine whether an error occurred within ten (10) business days (twenty (20) business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign-initiated or point-of-sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) calendar days after the first deposit to the account is made, including those for foreign-initiated or point-of-sale transactions.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Suspension of Service
In the event of repetitive overdrafts, failed transfers, or your abusive or improper use of the Online Banking Service, we reserve the right to suspend your subscription and access to the Online Banking Service. This suspension may be made without prior notice to you. If your subscription is suspended, transactions that were previously scheduled will be canceled. In the event that your subscription or access is suspended, we will notify you at your last provided address, and all inquiries or correspondence relating thereto, including requests for reinstatement, should be directed to Greystone Bank.
Confidentiality of Account Information
All provisions of the Greystone Bank Privacy Statement and Policy, posted on this website, apply to the Online Banking Service. Consistent with the Privacy Statement and Policy and with specific reference to the Online Banking Service, we will disclose information to third parties about you and your accounts:
• When we have entered into an agreement with another party (authorized agent) in order for us to provide you with the Online Banking Service; we will provide this party with information about your accounts and your Online Banking Service transactions in order to carry out your transactions.
• In order to comply with laws, governmental agency rules, regulations or orders, court orders, subpoenas or other legal process or in order to give information to any governmental agency or official having legal authority to request such information.
• If you give us your written permission.
Address Changes
We may rely upon your address, including your email address, as it appears in our records for any and all communications we send to you unless and until you notify us in writing at Greystone Bank, 4700 Falls of Neuse Road, Suite 190, Raleigh, NC 27609, or by email at CustomerSupport@greystonebank.com, of a change of address and we have had reasonable opportunity to act on such notice.
Termination
Unless otherwise required by applicable law, we may terminate your subscription for any reason without prior notice. You also have the right to terminate the Online Banking Service by notifying us orally by telephoning us at (866) 558-GBNC (4262), or writing to us at Greystone Bank, 4700 Falls of Neuse Road, Suite 190, Raleigh, NC 27609, or by email at CustomerSupport@greystonebank.com. If you make your termination request orally, we may require you to put your request in writing (by letter or email) and send it to us within ten (10) business days after you call. Since termination requests take up to thirty (30) days to process, you should cancel all outstanding transfer orders in addition to notifying us of your request to terminate the Online Banking Service. We will not be liable for transfers not canceled or transfers made due to lack of proper notification by you of Online Banking Service termination.
Joint Accounts
If your account is a joint account, a request for the Online Banking Service from one account holder will be deemed a request from all account holders, and each of you agrees that any account holder has the authority to use the Online Banking Service. You all agree to be jointly and severally liable under the terms of this Online Banking User Agreement. In addition, each account holder is authorized to terminate the Online Banking Service. We are not responsible for notifying any remaining account holders of the Online Banking Service termination.
Additional Terms and Conditions
We may amend these terms and conditions, or the applicable fees and charges, at any time, effective upon publication. We will send you notice of any amendment at your last provided address or transmit notice of the change or amendment via email at least thirty (30) days prior to the effective date of the change, or longer period if required by law. However, if the change is made for security purposes, we can implement it without giving you prior notice. Your use of the Online Banking Service following transmittal of the notice of change or amendment constitutes your acceptance of such change or amendment. New Online Banking Service features may also be introduced periodically. By utilizing new features when they become available, you agree to be bound by all applicable terms and conditions.
You may obtain a copy of any current account agreement(s) or account disclosures by calling us at (866) 558-GBNC (4262) or writing to us at Greystone Bank, 4700 Falls of Neuse Road, Suite 190, Raleigh, NC 27609, or by emailing us at CustomerSupport@greystonebank.com.
In the event of a dispute regarding the Online Banking Service, you agree to resolve the dispute by looking to the terms and conditions contained in this Online Banking User Agreement, as amended from time to time, which shall supersede any and all other statements or representations made by us, our employees, or our agents.